Settings

Manage Account Settings

The Settings tab within Manage Account allows you to update your password and enable 2-Step Verification to protect your genomic data.

How to Reset or Change Your Password

If you have forgotten your password or need to update it, follow these steps:

1. Click the Sign In button in the top right corner of the Sequencing.com homepage, then select Forgot Password?  or go directly to sequencing.com/sign-in.
2. Enter the email address associated with your Sequencing account.
3. Check your inbox for a password reset email and follow the instructions to create a new password.

Tips for a successful login:

• Passwords are case-sensitive. Make sure your capitalization matches exactly what you set during registration.
• When entering your email and password, confirm there are no extra spaces before or after the text in either field.

How to Enable 2-Step Verification

2-Step Verification adds a second layer of security to your Sequencing account. Once enabled, you will need to enter your email address, password, and a time-sensitive code from the Google Authenticator app each time you sign in.

To set up 2-Step Verification, visit Two-Factor Authentication (2FA) in the Knowledge Center.

Troubleshooting: Lost Access to Google Authenticator

If your Google Authenticator app is no longer accessible and you are locked out of your account, contact our support team directly at support@sequencing.com. Include your account email address and a brief description of the issue so the team can verify your identity and restore access.

Frequently Asked Questions About Account Settings

How do I change my password on Sequencing.com?
Go to Manage Account, select the Settings tab, and use the password update option. If you are locked out, use the Forgot Password link on the Sign In page.

What is 2-Step Verification and why should I enable it?
2-Step Verification requires a second confirmation code in addition to your password when signing in. It is strongly recommended for any account that stores genomic or health data, as it significantly reduces the risk of unauthorized access.

What do I do if I lose access to my Google Authenticator app?
Email support@sequencing.com with your account email address. The support team will guide you through identity verification and account recovery.

Why am I unable to sign in even with the correct password?
Check for extra spaces before or after your email or password in the login fields. Also confirm that caps lock is not enabled, as passwords are case-sensitive.