App And Report Processing Times
Apps and reports in the Marketplace do not begin processing automatically. Each app or report must be selected and run by the user. Once started, processing time depends on the size of the data file and the complexity of the analysis.
Typical Processing Time
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Sequencing Apps: Processing usually completes within a few minutes up to 24 hours.
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Marketplace Reports: Most reports complete within 24 hours.
What to Expect
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Processing begins only after you click Start App or Start Report in your account.
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You will receive an email or dashboard notification when the analysis is complete.
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If your app or report remains in progress for more than five business days, contact Support for an update.
Why Processing Time Varies
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File size and sequencing depth
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Report complexity and data model requirements
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Current system load and queue volume
Frequently Asked Questions
When does processing start?
Processing begins only after you select Run for the chosen app or report. Uploading your DNA file alone does not start the process.
How long will it take once I run it?
Most reports finish within 24 hours. More complex analyses may take several days.
Will I be notified when it is complete?
Yes. You will receive an email or in-account notification when your results are ready.
Why is the Cannabis DNA Health still processing after 24 hours?
The Cannabis DNA Health is unique in that it has a human review component to help personalize your results. This takes about 7 business days.