Account Status


  • Account has been registered and email address has been verified.


  • To protect your account security, access to your account may be disabled if potentially malicious behavior is detected. For example, if numerous incorrect login attempts to your account are made in a row then your account may be disabled.
  • To re-enable a disabled account, email [email protected].


  • You may delete your account at any time. To cancel your account, please submit a Support Request.
  • When a account is canceled, all genetic data and app results stored in the account are permanently deleted.
  • Deleting your account is irreversible.

© 2024