Sequencing Support
Need help? Check out our FAQs or contact our support team below.

Getting Started
Basic information about our service - registering, logging in, using reports, notifications, and account status.
Knowledge Center
Learn about using Genome Explorer and acquiring and using genetic data.
DNA Analysis & Reports
Learn about our enhanced reports.
DNA Data Storage
How your account enables you to safely store, access, and use your data.
FAQ
What are other Sequencing users thinking and asking about?
Submit a support request
We respond to most inquiries within one business day.
1-833-544-0001 (toll free)
Mon-Fri, 9am – 5pm (EST)
1-833-544-0001 (toll free)
Mon-Fri, 9am – 5pm (EST)
Directly at