Sequencing Support

Need help? Check out our FAQs or contact our support team below.

Basic information about our service - registering, logging in, using reports, notifications, and account status.

Learn about using Genome Explorer and acquiring and using genetic data.

Learn about our enhanced reports.

How your account enables you to safely store, access, and use your data.

What are other Sequencing users thinking and asking about?

We respond to most inquiries within one business day.

1-833-544-0001 (toll free) Mon-Fri, 9am – 5pm (EST)

1-833-544-0001 (toll free) Mon-Fri, 9am – 5pm (EST)