FAQs

Welcome to the Sequencing FAQ hub. Here you will find answers to the most common questions about DNA data, genome plans, reports, privacy, and account features. Each section links to detailed guides in our Knowledge Center.

DNA Data and Uploads

Learn how to add and manage your genetic data.

• Uploading Genetic Data

• Supported File Types

• Using One Genome Technology

Genome Plans and Membership

Understand how genome plans work and what each level includes.

• Genome Plan Membership FAQs

• Digital Genomes, Genome Plans, and Genome Scans

• Membership Overview

Reports and Apps

Find answers about using the Report Marketplace and understanding your results.

• DNA Reports and App Analysis

• Guide to Disease Specific Results

• Genome Explorer Pathogenic Variants

Account Settings and Security

Resources to help you manage account access and privacy.

• Account Security Features

• Account Status

• Delete Account

Privacy and Data Ownership

Learn how Sequencing protects your data.

• Privacy Forever Policy

• DNA Data Privacy and Ownership

• Chimerism Test Policy

Frequently Asked Questions

Is signing up free?
Yes. Creating an account is free. Paid memberships are optional and unlock additional features.

Do I need a membership for each genome?
Yes. Each genome requires its own plan. You can mix Free and paid plans across different genomes.

What is Genome Scan?
Genome Scan monitors new scientific discoveries and updates your genome automatically with relevant findings.

Can I delete my data?
Yes. You can permanently delete your data at any time through Account Settings.

Are my DNA files secure?
Yes. All files are encrypted in transit and at rest. Sequencing follows strict security and privacy standards.