Logo for Sequencing.com
ProductsExplore ReportsSupport
Sign In

Policies

Privacy PolicyMembershipTerms of ServiceDisclaimerCookie PolicyHIPAA and GINARefund PolicyKit Order Terms and Conditions

Please review this Privacy Policy and our Terms of Service carefully. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as terms defined in our Terms of Service. By using our Services, you acknowledge all of the policies and procedures described in the foregoing documents. If you do not agree with or you are not comfortable with any aspect of this Privacy Statement or our Terms of Service, you should immediately discontinue the use of our Services.

Effective June 14, 2022

Privacy Highlights

Information We Collect

We generally collect the following information:

  • Information we receive when you use our Services. We collect Web-Behavior Information via cookies and other similar tracking technologies when you use and access our Services (our website, mobile apps, products, software and other services). See our Cookie Policy for more information.
  • Information you share with us. We collect and process your information when you place an order, create an account, complete research surveys, post on our Forums or use other messaging features, and contact Customer Care. This information can generally be categorized as Registration Information, Self-Reported Information, and/or User Content as defined in our full Privacy Statement.

How We Use Information

We generally process Personal Information for the following reasons:

  • To provide our Services. This includes processing payments, creating customer accounts and authenticating logins, and delivering results and powering tools.
  • To analyze and improve our Services. We constantly work to improve and provide new reports, tools, and Services. For example, we are constantly working to improve our ability to relate different scientific discoveries to your DNA segments and maximize the granularity of our results. We may also need to fix bugs or issues, analyze the use of our website to improve the customer experience, or assess our marketing campaigns.
  • For Sequencing Research, with your consent. If you choose to consent to participate in Sequencing Research, our researchers can include your de-identified Genetic Information and Self-Reported Information in a large pool of customer data for analyses aimed at making scientific discoveries.

Access To Your Information

Your Personal Information may be shared in the following ways:

  • With our service providers, allowing them to provide their services to us.
  • With qualified research collaborators, only if you provide your explicit consent.

Sequencing will not sell, lease, or rent your individual-level information to a third party for research purposes without your explicit consent.

We will not share your data with any public databases.

We will not provide any person’s data (genetic or non-genetic) to an insurance company or employer.

We will not provide information to law enforcement or regulatory authorities unless required by law to comply with a valid court order, subpoena, or search warrant for genetic or Personal Information.

How We Secure Information

Sequencing implements measures and systems to ensure confidentiality, integrity, and availability of Sequencing data. Our team regularly reviews and improves our security practices to help ensure the integrity of our systems and your information. These practices include, but are not limited to, the following areas:

  • Independent security certification and audit. Our information security management system, which protects Sequencing information assets supporting our Services, has been certified under the internationally recognized ISO/IEC 27001:2013 standard. Some of those controls are described below.
  • Encryption. Sequencing uses industry standard security measures to encrypt Sensitive Information both when it is stored and when it is being transmitted.
  • Limited access to essential personnel. We limit access of information to authorized personnel, based on job function and role. Sequencing access controls include multi-factor authentication, single sign-on, and a strict least-privileged authorization policy.

Risks & Considerations

There may be some consequences of using our Services that you haven't considered. You may discover things about yourself and/or your family members that may be upsetting or cause anxiety and that you may not have the ability to control or change.

You may discover relatives who were previously unknown to you, or may learn that someone you thought you were related to is not your biological relative.

In the event of a data breach, it is possible that your data could be associated with your identity, which could be used against your interests.

We discuss these risks in greater depth in section 5 of our  Terms of Service.

Contact Us

1-833-544-0001 toll free Mon-Fri, 9am – 5pm (EST)

Talk Live With SupportVisit Support Page