How Do I Check The Status of My Kit?

How to Check the Status of Your Whole Genome Sequencing DNA Collection Kit

It’s natural to be eager about the status of your Whole Genome Sequencing DNA Collection Kit. Here’s how you can find out where your kit is in the processing pipeline.

For Expedited and Premium Expedited Kits

If you’ve chosen our Expedited or Premium Expedited services, you can expect your kit to be processed within a shorter timeframe. Expedited kits usually complete within 6-8 weeks after the lab receives them, while Premium Expedited kits take about 2-3 weeks.

To find out exactly where your Expedited or Premium Expedited kit is in the process, please get in touch with our Customer Success team. They’re always ready to help!

Please note: We’re currently developing a dedicated status update page for our Expedited and Premium Expedited kits. Soon, you’ll be able to check your kit’s status online with just a few clicks.

For Standard Kits

If your kit bundle doesn’t specify ‘Expedited’ or ‘Premium Expedited’, it means you have a standard kit. Standard kits usually complete within 12-16 weeks after the lab receives them.

To check the status of your standard kit, you’ll need to visit your kit status page. This is easy to do:

1. Log into your Sequencing account and head to the ’My Files’ page.
2. If you’ve activated a kit, you’ll notice a My Kit Status section at the top of the page.
3. Click on the kit status to be directed to the comprehensive Kit Status Update page, where you can see all the details about your kit’s progress.

Remember, we’re here to assist you in any way we can during your journey of DNA exploration. If you have any questions, don’t hesitate to reach out to us.

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