Why is my Cannabis DNA Health Report stuck in Processing?
The Cannabis DNA Health Report includes a manual review step performed by the developers scientific team. Because of this, the report may take longer to complete than most automated reports.
Processing Time
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While many reports finish within minutes and up to 24 hours, the Cannabis DNA Health report can take up to 7 business days to complete.
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This extended time is due to the human review element, which ensures accuracy and quality before results are released.
What you can do
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You do not need to rerun the report or resubmit your data.
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If your report has been in Processing for more than 7 business days, please contact support with your account email and genome ID so we can investigate.
Frequently Asked Questions
Why does this report take longer than others?
Unlike fully automated reports, Cannabis DNA Health requires a human review step. This is done to verify accuracy and ensure the results meet quality standards.
Will I be charged extra if the report takes longer?
No. The processing time does not affect the cost of the report or your credits.
Should I run the report again if it’s stuck?
No. Running it again will not speed up processing and will not create additional results. Just allow time for the human review to complete.
What if my report is still Processing after 7 business days?
Please reach out to Sequencing support. Include your account email so our team can check the status and provide next steps.