Account security features

Shield

Your Sequencing account includes multiple security safeguards designed to protect your sensitive data and maintain privacy.

Login History

You can review your recent account login activity. This helps you detect any unauthorized access early.

Two-Factor Authentication (2FA)

You can enable two-factor authentication (2FA) for added login security. With 2FA, once you enter your password, you’ll also need to input a code from an authenticator app before gaining access.

HTTPS Encryption

All internet traffic between your browser and our servers is encrypted via HTTPS. This ensures data is never sent in plain text.

Advanced Data Security Protocols

Your genetic data and associated files are stored under strict security protocols:

Encryption of data at rest and in transit
Segregated storage of DNA files, metadata, and account information
Role-based access controls internally
Regular security audits and monitoring

SSL/TLS Rating

Sequencing maintains a high standard of SSL/TLS security as verified by Qualys SSL Lab, achieving an A+ rating. This reflects strong certificate management, secure ciphers, and protocol configuration.

Step-Up Authentication

When you access your account from a new device, browser, location, or after a prolonged interval, the system may require you to verify identity via a one-time code sent to your email. This reduces risk if someone tries to login from an unknown location.

Frequently Asked Questions

Why should I enable two-factor authentication?
2FA adds an additional layer of security so that even if someone has your password, they still cannot access your account without the second factor.

What does “login history” show me?
It lists timestamps, device types, IP addresses, and location (approximate) of recent logins to help you spot suspicious activity.

What is step-up authentication?
It is a verification challenge triggered under certain login conditions, such as a new device, location, or after a set time period. You’ll need to enter a one-time code to complete login.

Is my DNA data encrypted?
Yes. All data is encrypted both during transmission and while stored on our servers. Access is tightly controlled within our systems.

If my payment fails, does it affect security?
No. A billing issue may impact your access to premium features, but it does not reduce the security level of your account or data.

How often are security protocols updated?
We continually monitor the security environment and update our protocols, infrastructure, and best practices in line with industry standards and emerging threats.

Data privacy, security and ownership
Login history
Two-Factor Authentication

Knowledge Center

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