Downloading Files

You can download any files that you upload or import and any data from your Sequencing Whole Genome Sequencig kit. In the My DNA Data section you can view all files in your Genome. To the right of the file name you will see an action column with a download button. 

Download Genome Files

Select ‘My DNA Data’ in the header on any page, select the desired genome and select the download arrow next to the file.

Genome Files

Download Report Results

Select ‘Reports’ in the header on any page, then select ‘Report Results’ and select the download arrow next to the report.

Report Download

Downloading large files

Files larger than 1 GB require a special download link to be generated by the Support Team. This includes any files stored in your account such as files you may have uploaded or imported.

Please contact Support to obtain a special download link for files larger than 1 GB.

In your request, please include the full filename including file extension. Special download links will be generated and emailed to you within 10-14 business days.

Due to browser limitations, if you attempt to download a large file without first obtaining a special download link from Support, you may see an error message and your download will fail.

*Sending a person a file’s download link provides unlimited access to that file. Before providing a file’s download link to another person or sharing it on a social media site please make sure that the file does not contain anything confidential. Once another person downloads the file then will no longer be able to protect that file.

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