Signing In

How to Sign In to Your Sequencing.com Account Securely (Step-by-Step Guide)

Signing in to your Sequencing.com account is fast, secure, and designed to protect your sensitive health and whole genome data. This guide covers:

• How to sign in

• What Step-Up Authentication is

• When you’ll be asked for a verification code

• Troubleshooting sign-in issues

How to Sign In to Your Account

1. Go to https://sequencing.com/sign-in

2. Enter your email address and password

3. Click Sign In

Forgot your password? Click Forgot Password on the sign-in page to reset it via email.

What Is Step-Up Authentication?

Step-Up Authentication is an extra security layer that verifies your identity when you access your account from a new device, browser, or location. Even if someone knows your password, they won’t be able to log in without access to your email.

Why Did We Add Step-Up Authentication?

To better protect your genetic and personal health data, Step-Up Authentication:

• Detects unusual sign-in activity

• Verifies your identity before access is granted

• Blocks unauthorized logins even if your password is compromised

This added protection helps ensure your Sequencing.com account stays private and secure.

When Will I Need a Verification Code?

You’ll be prompted to enter a one-time verification code when:

• You sign in from a different IP address or geographic location

• You use a new device or web browser

• It’s been more than 60 days since your last sign-in from that location

How Step-Up Authentication Works

1. Enter your email and password

2. You’ll receive an email with the subject: “Sequencing Sign-In Code”

3. Enter the 6-digit code from the email

4. That device or location will be remembered for 60 days

About the Verification Email

• The code expires in 30 minutes

• You have up to 5 attempts to enter the correct code

• The email will be sent from: [email protected]

• If you need help, simply reply to the email to contact our Customer Success Team

Who Is Exempt From Step-Up Authentication?

Users with Two-Factor Authentication (2FA) enabled are exempt. If 2FA is active on your account, Step-Up Authentication will not be required.

Troubleshooting Sign-In or Verification Issues

Didn’t receive the verification email?

• Check your spam or junk folder

• Make sure [email protected] is not blocked

• Still no email? Contact our Support Team
   

Code not working or expired?

• Double-check the 6-digit code was entered correctly

• Confirm the code hasn’t expired (valid for 30 minutes)

• Click “Resend Code” to receive a new one

• Still locked out? Reach out for help

Why Account Security Matters

Your DNA is your most personal data. At Sequencing.com, we prioritize privacy and protection. Step-Up Authentication is just one part of a robust security system designed to keep your data safe at all times.

Related Articles

• How to Enable Two-Step Authentication (2FA)

• Privacy & Security Overview

Frequently Asked Questions

What is Step-Up Authentication at Sequencing.com?

Step-Up Authentication is a security feature that sends a one-time code to your email when you sign in from a new device, browser, or location.

Why am I being asked for a verification code?

You are signing in from a new location, using a different device or browser, or more than 60 days have passed since your last sign-in.

What if I don’t receive my verification code email?

Check your spam folder, make sure [email protected] is whitelisted, and click “Resend Code” if needed.

Does Two-Factor Authentication replace Step-Up Authentication?

Yes. If 2FA is enabled on your account, Step-Up Authentication will not be triggered.