What happens if there is an issue with my kit or my sequencing?
If a collection kit is lost or fails quality control, Sequencing sends a free replacement and resequences at no cost, and the turnaround clock restarts at the lab.
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Sequencing Team
The team of bioinformaticians, Genetic Health Coaches, and writers at Sequencing.
About Sequencing Team
The Sequencing team is made up of physicians, bioinformaticians, Genetic Health Coaches, and health writers who create and review the content published on Sequencing. The team draws on backgrounds in medical genetics, personalized preventive medicine, and genetic health coaching to make sure every article reflects current science and gives readers something they can act on.
This byline is used for articles written collaboratively across the team, or when content does not have a single named author. Every article carries the same standard of review regardless of byline.
Articles from Sequencing Team
Where do you ship your DNA collection kits?
Kits ship worldwide, free to many locations, with priority shipping available to most countries; prepaid return shipping is included only within the United States.
Who is Sequencing?
Sequencing is the world’s largest platform for DNA testing and genetic analysis. We provide everything you need to easily access and understand your genes. Our team consists of…
Why is my Cannabis DNA Health Report stuck in Processing?
A manual review step by the developer's scientific team can keep this report in Processing for up to 7 business days, and rerunning it will not speed that up.
Getting started
New to Sequencing? Learn how to set up your account, verify your email, add genetic data, protect your information and manage your membership.
Account security features
Sequencing accounts include login history, two-factor authentication, HTTPS, encryption at rest, an A+ Qualys SSL Lab rating and step-up checks on new devices.
Delete Account
Free-plan users email support to request deletion, while paid Genome Plan members must downgrade first and wait for the renewal date. Removal cannot be undone.
Genome Plan Membership FAQs
Membership is optional: the Free plan keeps data storage, purchased reports and full data control, while paid plans add premium tools, AI analysis and priority support.