Logo for Sequencing.com
ProductsExplore ReportsSupport
Sign In


Privacy PolicyMembershipTerms of ServiceDisclaimerCookie PolicyHIPAA and GINARefund PolicyKit Order Terms and Conditions

Membership Terms

  1. These Membership Terms govern your use of any of Sequencing’s Silver, Gold,or Platinum membership (“Premium Membership) services. Our Terms of Service more broadly govern your use of all of our Services, including the Premium Membership membership services, the terms of which are incorporated herein. Please read our Terms of Service carefully—it includes important provisions, including limitations on our liability, an arbitration agreement, and a class action waiver.
  2. All capitalized terms not defined in these Membership Terms have the respective meanings set forth in our Terms of Service. To the extent any provision of these Membership Terms conflicts with any provision of our Terms of Service, these Membership Terms will supersede our Terms of Service to the extent of the conflict only.
  3. Personally identifying information is subject to our Privacy Statement, theterms of which are incorporated herein. Please read our Privacy Statement carefully.
  5. Free Trial
    1. From time to time, we may offer you free trials of our Premium Membership membership services. Unless you cancel your Premium Membership membership at the end of your free trial, you will automatically become a paying user for the respective service. The payment method that you provided will automatically be charged the current Premium Membership membership fee either monthly, quarterly, biannually, or annually (depending on your Premium Membership membership), unless you cancel before the next billing cycle. If you wish to cancelyour Premium Membership membership after the end of your free trial period or at any time during your Premium Membership membership, you may do so by logging into your account from within your Sequencing Account Settings and following the cancellation instructions at least one day before the next billing cycle.
  6. Billing
    1. Plans and Pricing. Fees for Premium Membership membership services will be stated at the time of your purchase or sign-up, as applicable. We reserve the right to change our Premium Membership membership plans or adjust pricing for our Premium Membership membership services in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Membership Terms, any price changes or changes to your Premium Membership membership plan will take effect following notice to you and would apply prospectively on your next renewal payment.
    2. Premium Memberships include the ability to select and use a specified number of DNA analysis apps with no additional fee every thirty (30) daysfrom certain participating apps (the “Participating Apps”). The Participating Appsmay change at any time by adding new DNA analysis apps or removing other DNA analysis apps. To view currently available DNA analysis apps, Premium Members may visit their “My Apps” page.
    3. Altruism Rewards is included with your Membership. As part of Altruism Rewards, DNA data stored in Membership accounts becomes Altruist Data as part of Sequencing.com's Terms of Service. No personally identifiable information will be shared with a researcher unless you specifically agree in writing for such information to be shared. This feature enables you to obtain rewards if your anonymous DNA data may be helpful for researchers.
    4. Your Premium Membership may consist of one or more individual members. Each individual member is defined as one individual’s genome. You can add additional individuals to your account simply by storing another person's DNA data in your account (subject to the Terms of Service). Each person's DNA data that is stored in your account will be automatically identified as an additional genome. The total user amount of your Premium Membership is determined by how many individual’s genomes you have stored in your account.
      1. For example, if you have DNA data in your account for yourself, your spouse, and your child, then you will have three individual genomes in your account and your Premium Membership will be billed for three members. If your Premium Membership plan is $19.99 per month per individual genome and you havethree genomes in your account, then you will be billed $59.97 each month ($19.99 x 3).
    5. Using advanced One Genome technology, Sequencing will automatically detect how many genomes are stored in your Sequencing account. If youadd DNA data to your account and the data is for a new genome (i.e. you do not already have DNA data stored in your account for that individual), a new genome will automatically be generated using the DNA data. The number of members under your membership will also automatically increase by one and your credit card will be charged for this additional member. The charge will occur within 24 hours of when a new genome is added to your Sequencing account.
    6. You may remove a member from your account by deleting the genome for that person. A genome can be deleted by signing into your account and going to your My Genomes page. Each genome that is deleted will reduce the number of members in your account by one.
      If you have DNA data from another genetic test, such as from AncestryDNA or 23andMe, you can, at any time, add the data to your Sequencing account. You can upload an unlimited number of DNA data files per genome. For example, if you have DNA data from 23andMe, AncestryDNA, FamilyTreeDNA, and Dante Labs, you can upload all of the data files into your Sequencing.com account. Our One Genome technology will automatically identify that all of the files are for thesame person. The highest quality data from each file will be combined together to form that person’s One Genome. Data from the One Genome will be used on an ongoing basis to provide all Premium Membership features. For example, when you use an app to analyze your genome, the One Genome will be analyzed by the app. You will not becharged any additional fees if the DNA data added to your account is for a genome that already exists in your account.
    7. Payment Method. To use the Premium Membership membership services, you must provide a current, valid, accepted method of payment, as may be updated from time to time and which may reflect purchases from a third party as provided by Sequencing’s Participating Apps. You authorize Sequencing to charge anypayment method associated with your account for payment of your Premium Membership membership services. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the Premium Membership membership services until we have successfully charged a valid payment method. For some payment methods, the issuer may charge you certain fees, including processing fees. Check with your payment method service provider for details. Sequencing is not responsible for those fees.
    8. Cancellation; Effect of Cancellation. You can cancel your Premium Membership membership services at any time from within your Sequencing Account Settings. Upon the earlier of the (i) end of the current Premium Membershipmembership period following your cancellation of the Premium Membership membership services, or (ii) closure of your Sequencing account, you will no longer have access to the Premium Membership membership services content, including any geneticreports provided as part of the Premium Membership membership services.
    9. No Refunds. Payments are nonrefundable and there are no refundsor credits for partially used Premium Membership membership periods. If, however, you cancel your Premium Membership membership services, you will continue to have access to your Premium Membership membership services until the end of the applicable Premium Membership membership period.
  7. Termination
    1. Term. These Membership Terms will continue to apply until terminated by either you or Sequencing as set out in this Section.
    2. Termination. Sequencing may at any time, terminate its legal agreement with you (and in conjunction therewith, your password and account(s)) if:(1) you have breached any provision of these Membership Terms (or have acted in manner which shows that you do not intend to, or are unable to comply with, the provisions of these Membership Terms); (2) Sequencing is required to do so by law (for example, where the provision of the Premium Membership membership services to you is, or becomes, unlawful); (3) Sequencing is transitioning to no longer providing the Premium Membership membership services to users in the country or state in which you reside or from which you use the Premium Membership membership services; or (4) the provision of the Premium Membership membership services to youby Sequencing is, in Sequencing's opinion, no longer commercially viable.
    3. Any suspected fraudulent, abusive, or illegal activity that maybe grounds for termination of your use of the Premium Membership membership services may be referred to appropriate law enforcement authorities. You acknowledge and agree that Sequencing shall not be liable to you or any third partyfor any termination of your access to the Premium Membership membership services.
  8. Changes to these Membership Terms
    Sequencing may make changes to these Membership Terms from time to time. When these changes are made, Sequencing will make a new copy of these Membership Terms available on its website and any new additional terms will be madeavailable to you from within, or undefined, the affected Premium Membership membership services. The revised Membership Terms will be effective on or after theposted date. If Sequencing makes a material change to these Membership Terms, we will provide you with notice thirty (30) days prior to the effective date of the change by posting a notice on our website or sending a message to the email addressassociated with your account. Unless you notify us within thirty (30) days from thetime you receive notice of the new terms that you do not agree to the terms, you will be deemed to have agreed to the revised Membership Terms. If any change to these Membership Terms is unacceptable to you, you may stop using our Premium Membership membership services and delete your account at any time. You acknowledgeand agree that if you use the Premium Membership membership services after the dateon which the Membership Terms have changed, Sequencing will treat your use as acceptance of the revised Membership Terms.

Contact Us

1-833-544-0001 toll free Mon-Fri, 9am – 5pm (EST)

Talk Live With SupportVisit Support Page