Ordering a DNA Test with Sequencing.com Membership: Terms and Conditions

Terms and Conditions

Please read your order's terms and conditions below.

By ordering an Ultimate DNA Test or a Whole Genome Sequencing test (the "DNA test"), you're about to embark on an amazing journey of self-discovery.

  • Sequencing.com's Ultimate DNA Test will provide data on approximately 29 million positions throughout your genome.
    • You will receive your raw DNA data as a VCF file stored in your Sequencing.com account.
    • Once your Ultimate DNA Test has completed, you can access, download and share your raw DNA data. There is no fee for accessing, downloading or sharing your raw DNA data.
  • Sequencing.com's Whole Genome Sequencing test will provide data on approximately 3 billion positions throughout your genome.
    • You will receive your raw DNA data in several different file formats including paired FASTQ, BAM, single nucleotide polymorphism (SNP) VCF, insertions and deletions (INDEL) VCF,  structural variations (SV) VCF, copy number variations (CNV) VCF and mitochondrial heteroplasmy (MITO) VCF. The BAM and VCFs will be aligned to reference genome GRCh38.p13.
    • Once your Whole Genome Sequencing test has completed, you can access, download and share your raw DNA data files. There is no fee for accessing, downloading or sharing your raw DNA data.

When you purchase the Ultimate DNA Test or Whole Genome Sequencing test, your test will be processed by either Living DNA (the “Test Provider” for the Ultimate DNA Test) or Nebula Genomics (the "Test Provider" for the Whole Genome Sequencing test).  We will provide the Test Provider with only your basic contact information so that it can send you a DNA collection kit; we will not share your billing information with the Test Provider but will pass on your payments to them.

As part of your DNA test, your DNA data will be stored in your Sequencing.com account and with the Test Provider. You will also receive a separate account to access the Test Provider's site that may include some features and functionality provided by that Test Provider. These may include additional ways to analyze your DNA data. The Privacy Policies and Terms of Use of the Test Provider will apply to your DNA data stored with the Test Provider.

Living DNA is the Test Provider for Sequencing.com's Ultimate DNA Test.  While Living DNA provides laboratory testing for the Ultimate DNA Test, the Ultimate DNA Test is unique to Sequencing.com and is only available for purchase at Sequencing.com.  The Ultimate DNA Test cannot be purchased through any other site including Living DNA. The raw DNA data results generated by the Ultimate DNA Test are distinct from any other test including DNA tests that can be ordered directly from Living DNA or any other laboratory.

Once your Ultimate DNA Test has completed, your raw DNA data will pass through Sequencing.com's proprietary bioinformatics data processing pipeline. Your raw DNA data will then be stored and accessible to you at Sequencing.com.  A smaller subset of your DNA data may also be stored and accessible to you at Living DNA. The raw DNA data stored and accessible to you at Living DNA is not the entire DNA data from the Ultimate DNA Test. Your entire DNA dataset from the Ultimate DNA Test will only be accessible to you in your Sequencing.com account.

Your DNA collection kit for Sequencing.com's Ultimate DNA Test will be shipped from Living DNA. Use the DNA collection kit you receive from Living DNA to collect and send back your DNA sample. Once your DNA collection kit is received by the laboratory, the test performed upon the sample in that kit will be Sequencing.com's Ultimate DNA Test. After receiving the DNA collection kit, the kit must be activated by the person (or the person's representative or guardian) using the kit.  To activate your DNA collection kit for the Ultimate DNA Test, go to livingdna.com/activate and follow the instructions. Upon activating your kit, the activation information will be automatically sent to Sequencing.com.  

When activating the DNA collection kit for Sequencing.com's Ultimate DNA Test, a free account will be opened with the test provider (Living DNA) that will be registered to the email address of the person (or the person's representative or guardian) that is activating the kit.  Living DNA will send the activation information and DNA data from each Ultimate DNA test to Sequencing.com.  If you do not wish to have an account with Sequencing.com and Living DNA, and for your DNA data to be held on both sites, you should not order Sequencing.com's Ultimate DNA Test.  Once your Ultimate DNA test has completed and the raw DNA data is available to you in your Sequencing.com account, you may delete your raw DNA data stored at Living DNA and/or at Sequencing.com at any time.

Nebula Genomics is the Test Provider for Sequencing.com's Whole Genome Sequencing test.  While Nebula Genomics provides laboratory testing for the Whole Genome Sequencing test, this Whole Genome Sequencing test is unique to Sequencing.com and is only available for purchase at Sequencing.com.  Sequencing.com's Whole Genome Sequencing test cannot be purchased through any other site including Nebula Genomics. The raw genome data results generated by Sequencing.com's Whole Genome Sequencing test are distinct from any other genome sequencing test including genome sequencing that can be ordered directly from Nebula Genomics or any other laboratory. 

Once your Whole Genome Sequencing test has completed, your raw genome data will pass through Sequencing.com's proprietary bioinformatics data processing pipeline that includes primary, secondary and tertiary genome analysis. Your raw genome data will then be stored and accessible to you at Sequencing.com.  A subset of your genome data will also be stored and accessible to you at Nebula Genomics. The genome data stored and accessible to you at Nebula Genomics is not the same as the complete, processed genome dataset you'll receive in your Sequencing.com account. Your entire genome dataset from Sequencing.com's Whole Genome Sequencing test will only be accessible to you in your Sequencing.com account.

Your DNA collection kit for Sequencing.com's Whole Genome Sequencing test will be shipped from Nebula Genomics. Use the DNA collection kit you receive from Nebula Genomics to collect and send back your DNA sample. Once your DNA collection kit is received by the laboratory, the test performed upon the sample in that kit will be Sequencing.com's Whole Genome Sequencing test. When you activate your DNA testing kit, your kit will be activated at nebula.org and the activation information will be automatically sent to Sequencing.com.  After receiving the DNA collection kit, the kit will have to be activated by the person (or the person's guardian) using the kit.

When activating the DNA collection kit for Sequencing.com's Whole Genome Sequencing test, a free account will be opened with the test provider (Nebula Genomics) that will be registered to the email address of the person (or the person's representative or guardian) that is activating the kit.  Nebula Genomics will send the activation information and genome data from each Whole Genome Sequencing test to Sequencing.com.  If you do not wish to have an account with Sequencing.com and Nebula Genomics, and for your genome data to be held on both sites, you should not order Sequencing.com's Whole Genome Sequencing test. Once your genome sequencing test has completed and the raw genome data is available to you in your Sequencing.com account, you may delete your raw genome data stored at Nebula Genomics and/or Sequencing.com at any time.

Once you place your order either an Ultimate DNA Test or a Whole Genome Sequencing test, all sales are final and non-refundable. After placing your order, your order details will be transmitted to the Test Provider. The Test Provider will fulfill your order with the initial step of shipping you a DNA collection kit. After using the DNA collection kit, the kit will be returned to the Test Provider using the shipping materials included with the kit. The Test Provider will extract your DNA and perform the required testing. Once the test is complete, the Test Provider will transmit your raw DNA data into your Sequencing.com account. You'll receive an email notification when your results have been completed and your raw DNA data is available in your account.

The DNA collection kits for Sequencing.com's Ultimate DNA Test include prepaid return shipping for all kits. The kits for Sequencing.com's Whole Genome Sequencing include prepaid return shipping only for kits shipped to the United States. If you order a Whole Genome Sequencing kit and do not live in the United States, you will have to pay for return shipping of the kit back to the laboratory. Instructions for returning the kit back to the laboratory will be provided with your DNA collection kit.

A state-of-the-art DNA collection kit will be mailed to you at your shipping address provided at the time you place your order for a DNA test. This DNA collection kit is easy to use and requires only saliva. Simply spit in the collection tube and return it using the pre-paid return shipping materials. Depending on your location, you will likely receive your DNA collection kit within 1-2 weeks. You must complete and return your DNA collection kit within 180 days of when you place your order or at least 90 days before the expiration date on the DNA collection kit, whichever is sooner. 

Your purchase of a DNA test may include a Membership to Sequencing.com. This Membership enables your DNA data to be transformed into clear solutions for health, wellness, nutrition, fitness, genealogy and more. Your Membership will begin after your DNA test is completed and your DNA data is available in your Sequencing.com account. With the amazing DNA-personalized insights you'll be receiving on an on-going basis, we're confident you'll find your Membership an excellent value.

Except if your DNA test specifically states there is a minimum Membership plan duration, you may cancel Membership without any cancellation fee at any time and for any reason.

If we are unable to process a DNA test payment or Membership payment, such as if your payment method is declined or there's a chargeback (also referred to as a 'dispute'), we reserve the right to pursue any remedy that is available to us, including, but not limited to, the right to suspend your account, as well as pursue collection of the balanced owed.  Suspended accounts cannot be canceled. If your account is suspended due to non-payment, your account suspension will be lifted and your account will become accessible once full payment of the balance owed is received. Please note that any data in suspended accounts, including DNA data and/or genome sequencing data, may be accessed and used for research purposes unless you pay the balance owed and decline to allow your data to be used for that purpose.

Your Membership shall automatically renew after the completion of the monthly or annual membership at the then-current rate.  You may change your renewal type at any time, but all Membership Fees paid are non-refundable.

As part of Membership, the Silver, Gold and Platinum Membership Plans include the ability to select and use a specified number of DNA analysis apps every 30 days. As a Member, you may select from any of the DNA analysis apps that are currently participating in the Membership Program. The DNA analysis apps that a Member can use may change at any time. This includes new DNA analysis apps being added to the Membership Program as well as DNA analysis apps being removed. To view the currently available DNA analysis apps, Members may visit their My Apps page.

Altruism Rewards is included with your Membership. As part of Altruim Rewards, DNA data stored in Membership accounts becomes Altruist Data as part of Sequencing.com's Terms of Use. No personally identifiable information will be shared with a researcher unless you specifically agree in writing for such information to be shared. This feature enables you to obtain rewards if your anonymous DNA data may be helpful for researchers. 

Your Membership may consist of one or more members. Each member is one person, defined as one genome. You can add additional people to your account simply by storing another person's DNA data in your account. Each person's DNA data that is stored in your account will be automatically identified as an additional genome. The total amount of your Membership is determined by how many genomes you have stored in your account.

For example, if you have DNA data in your account for yourself, your spouse and your child then you’ll have three genomes in your account and your Membership will be billed for three members. If your membership plan is $19.99 per month and you have three genomes in your account, then you’ll be billed $59.97 each month ($19.99 x 3).

Using advanced One Genome technology, Sequencing.com will automatically detect how many genomes are stored in your Sequencing.com account. If you add DNA data to your account and the data is for a new genome (you don’t already have DNA data stored in your account for that individual), a new genome will automatically be generated using the DNA data. The number of members under your Membership will also automatically increase by one and your credit card will be charged for this additional member. The charge will occur within 24 hours of when a new genome is added to your Sequencing.com account.

You may remove a member from your account by deleting the genome for that person. A genome can be deleted by signing into your account and going to your My Genomes page. Each genome that is deleted will reduce the number of members in your account by one. If a genome is deleted, the files for that genome will be stored in your 'Unassigned Files' folder and will not be able to be used with your Membership.

If you have DNA data from another genetic test, such as from AncestryDNA or 23andMe, you can, at any time, add the data into your Sequencing.com account. You can upload an unlimited number of DNA data files per genome.

For example, if you have DNA data from 23andMe, AncestryDNA, FamilyTreeDNA, Nebula Genomics, and Dante Labs, you can upload all of the data files into your Sequencing.com account. One Genome technology will automatically identify that all of the files are for the same person. The highest quality data from each file will be combined together to form that person’s genome. Data from that genome will be used on an on-going basis to provide all Membership features. For example, when you use an app to analyze your genome, the genome generated by One Genome technology (the highest quality combined data from all of the data files for that person) will be automatically analyzed by the app.

You will not be charged any additional fees if the DNA data added to your account is for a genome that already exists in your account.

For example, if you import your 23andMe data into your Sequencing.com account, a genome will be created for you using your 23andMe data. If you also purchase a DNA test as part of your membership, when the DNA data from that test is added to your account, it will be automatically merged into your existing genome. One Genome technology will merge the highest quality data from your 23andMe data and your DNA test data into a single genome. Since you already had a genome for yourself stored in your Sequencing.com account (from your 23andMe data), when your DNA test data is added, you will still have the same number of genomes in your account and the amount of your monthly subscription will remain the same.

Additional Information