We're here to help!
Sequencing.com's online support system allows you to submit a Support Request and read the response directly from your account.
The Support Team provides assistance with questions, comments, feedback and requests.
Support Requests are usually answered the same day they are submitted but may take several days or longer. Members receive priority support.
To submit a Support Request, click 'Support' in the top-right of the header of the page. If you don't see it in the header, it 'Support' can be found in the footer.
Storage is free, unlimited and private. You own your genetic data - we keep it safe and never sell or share it.
If you have small files or if you already have your files stored with a cloud provider:
- Use the Upload Center
- Upload files smaller than 100 MB
- Import files of any size from AWS, Google Cloud, Google Drive, Azure, Dropbox, etc.
If you have many files or if your files are large and stored on your computer or server:
Don't have genetic data? No worries! You can still use Sequencing.com to learn and discover.
Use free sample data to experience our apps and discover just how useful genetic data can be.
Get genetic testing
Our list of preferred providers will help you decide which genetic testing service to use. Each preferred provider is pre-screened by Sequencing.com and verified to provide highly reputable genetic testing.