Use a file's download link

  1. Copy and paste the entire download link into your browser (such as Chrome, Firefox, Safari, etc.)
  2. Press Enter.
    • The download will begin immediately.

The download link for each file will remain active indefinitely unless you disable it.

The total amount of time to download a file depends on the size of the file and the speed of your internet connection. While most files are downloaded quickly, some very large files (such as those 1 GB and larger) may take hours or even days to download.

Downloading large files

Files larger than 1 GB require a special download link to be generated by the Support Team. This includes any files stored in your account such as files you may have uploaded or imported as well as files generated by apps, such as EvE Premium. 

Please contact Support to obtain a special download link for files larger than 1 GB.

In your request, please include the full filename including file extension. Special download links will be generated and emailed to you within two business days.

Due to browser limitations, if you attempt to download a large file without first obtaining a special download link from Support, you may see an error message and your download may fail.


Disable a file’s download link (so the link can no longer be used to download the file)

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