Account Cancellation |

Knowledge Center

Account Cancellation

DNA Data Storage: Account Transparency and Control

You are in control of your account and your data.

You can cancel your account at any time, for any reason.


A account can be cancelled by:

  • Submit a Support Request
  • Email [email protected]
    • If you submit your request via email, the request must be sent from the same email address that your account is registered to.


When a account is cancelled, all genetic data and app results stored in the account are permanently deleted.



How to delete files stored in your account